Terms of Service

By creating a WiseUnit account or using the Service you agree to these terms. If you are accepting on behalf of a company, you confirm you have authority to do so.

If you do not agree, do not use the Service.

WiseUnit provides AI voice agents that answer your inbound telephone calls, respond using the knowledge you configure, book appointments in a connected calendar, capture callback requests, and give you transcripts and summaries.

You are responsible for configuring your receptionists, for the knowledge you give them, and for reviewing what they do on your behalf.

You must give accurate details and verify your email address. You are responsible for keeping your credentials secure and for everything done under your account, including by team members you invite.

The Service is for business use and is not intended for anyone under 18.

The Service listens to your calls and transcribes them in order to work. We store the transcript and summary of each call in your account.

Rules on recording or transcribing calls differ by country and region. Some require that everyone on the call is told, or consents, first. The Service does not announce this automatically, so where a notice is required you must add it yourself, for example in your receptionist greeting.

You are responsible for meeting those rules wherever you and your callers are located.

Your receptionist answers automatically and can be wrong, incomplete or misunderstood. Its output is not professional advice.

The Service cannot handle emergency calls and must not be presented as able to. Do not rely on it as the only channel for medical, legal, financial or safety matters.

You remain responsible for anything your receptionist commits to on your behalf, including appointments it books.

You must not:

• use the Service for telemarketing, robocalls or automated dialling campaigns
• send or store unlawful, deceptive or harassing content
• upload knowledge content you have no right to use
• resell the Service, reverse engineer it, or work around its limits
• use it in breach of telecommunications, privacy or AI disclosure law

Setting up receptionists is free. Live telephone service requires a paid subscription at the prices shown on our pricing page.

Each plan includes a monthly allowance of call minutes, which resets monthly and does not carry over, along with limits on phone numbers, concurrent calls and team members.

Subscriptions renew automatically until you cancel in the billing portal. Cancelling takes effect at the end of the period you have paid for. Fees already paid are not refunded except where the law requires it. Payments are handled by Stripe and we never store your card details.

Phone numbers are provided through our telephony partners. You license a number for the term of your subscription rather than owning it, and some countries require verified business details before a number can be issued.

If your subscription ends or a number is released, it may be reassigned and you may not be able to get it back.

We work to keep the Service available but do not guarantee uninterrupted operation. Maintenance, carrier faults and provider outages can interrupt call handling.

The Service is provided as is, without warranties of any kind, to the extent the law allows. We are not liable for indirect or consequential loss, and our total liability is limited to the fees you paid us in the 12 months before the claim.

Nothing here excludes liability that cannot be excluded by law.

You can stop using the Service and cancel at any time.

We may suspend or close your account if you break these terms, if payment fails, or if your use creates legal or security risk.

We may update these terms and will tell account owners by email before a material change takes effect. Continuing to use the Service after that is acceptance.

These terms are governed by the laws of Kosovo.

Blaze Agency LLC, 15 Xhevat Qena Street, Prishtina, Kosovo

• Support: support@wiseunit.ai