Privacy Policy

Blaze Agency LLC operates WiseUnit, an AI receptionist that answers telephone calls for businesses.

We handle personal data in two ways. For the people who hold WiseUnit accounts, we decide how their data is used. For calls that pass through a customer receptionist, the business being called decides, and we act on their instructions.

From account holders:

• name, email address, phone number and password
• organization name, role and team membership
• billing contact details, plan and invoices
• business verification details where a regulated phone number requires them
• IP address, device information and application logs

From calls handled by a receptionist:

• the caller phone number and the number dialled
• call time, duration and outcome
• a transcript of the call, plus an automated summary and analysis
• any callback request, including the name and number the caller gives
• any appointment booked into a connected calendar

Call audio passes through our telephony and voice providers during the call. We store the transcript and what is derived from it, not the audio.

We use account data to provide the Service, take payment, keep the Service secure and support you. We use call data only to deliver the receptionist service to the business that received the call.

We do not use your data to train artificial intelligence models or sell personal data. We do not send call content or account contact details to our advertising measurement tools.

We use these providers to run the Service:

• Twilio for phone numbers and call carriage
• ElevenLabs for the voice agent that speaks with callers
• OpenAI for call analysis and knowledge search
• Stripe for subscription payments
• Google for calendar booking, where you connect it
• Resend for sending email
• Microsoft Azure for hosting and the database, in a European region

Your account data and call records are stored in the European Economic Area. Several of the providers above are based in the United States, so some personal data is transferred outside the EEA. Those transfers rely on standard contractual clauses or an equivalent safeguard.

We also disclose data where the law requires it.

Account data is kept while your account is open and deleted upon closure. Invoices are kept for as long as accounting law requires.

Call transcripts and related records are kept until you delete them.

When something is deleted it is removed from our live systems straight away.

You can ask for a copy of your personal data, have it corrected or deleted, object to how it is used, or ask for it in a portable format. You can also complain to your data protection regulator.

If your request is about a call you made to a business using WiseUnit, that business decides the outcome. They can look up and erase everything held about a caller themselves, and we will pass your request on to them.

Passwords are stored only as hashes, access requires an authenticated token, permissions are enforced per organization, and traffic is encrypted in transit.

We store your session and preferences in your browser to keep you signed in and remember your choices. With your optional consent, Google Analytics and Google Ads measure visits and first subscription purchases across wiseunit.ai and receptionist.wiseunit.ai. This measurement includes advertising click identifiers, browser information, and the transaction reference, amount and currency of a paid subscription. It does not include call content, names, email addresses or payment card details. We do not enable personalized advertising through this measurement.

You can accept or reject this optional measurement, or change your choice using the Cookie button. Rejecting does not affect the service. Your choice is remembered for up to six months. Withdrawal stops future measurement but does not automatically erase data already collected.

Blaze Agency LLC, 15 Xhevat Qena Street, Prishtina, Kosovo

• Support: support@wiseunit.ai