Privacy Policy

Blaze Agency L.L.C. operates WiseUnit, an AI receptionist that answers telephone calls for businesses.

We handle personal data in two ways. For the people who hold WiseUnit accounts, we decide how their data is used. For calls that pass through a customer receptionist, the business being called decides, and we act on their instructions.

From account holders:

• name, email address, phone number and password
• organization name, role and team membership
• billing contact details, plan and invoices
• business verification details where a regulated phone number requires them
• IP address, device information and application logs

From calls handled by a receptionist:

• the caller phone number and the number dialled
• call time, duration and outcome
• a transcript of the call, plus an automated summary and analysis
• any callback request, including the name and number the caller gives
• any appointment booked into a connected calendar
• if the business turns on returning-caller memory, the name the caller gives and the reasons for their recent calls

Call audio passes through our telephony and voice providers during the call. We store the transcript and what is derived from it, not the audio.

From people who message a business through its receptionist on WhatsApp or by SMS:

• their phone number and WhatsApp profile name
• the messages they send and the replies from the receptionist or the business's staff
• any request not to be messaged again

From people who leave their details on a WiseUnit event page, such as the one for KOSICT:

• name and email address
• phone number and company, if given
• what they are interested in, and when they agreed to be contacted

From people who try the website demo at receptionist.wiseunit.ai/demo:

• the website address they enter, the text of up to three of its public pages, and a picture of its home page
• the phone number they ask us to call
• a transcript of the demo call
• keyed hashes of their IP address and phone number, used only to limit how often the demo can be used

We use account data to provide the Service, take payment, keep the Service secure and support you. We use call data only to deliver the receptionist service to the business that received the call. We use details left on an event page only to get in touch about what was asked; they do not create an account. We use website demo data only to run that one demo call and, if you sign up and choose to keep the receptionist, to set it up in your account. We call only the number you enter, once per request, and never for marketing.

We do not use your data to train artificial intelligence models or sell personal data. We do not send call content or account contact details to our advertising measurement tools.

We use these providers to run the Service:

• Twilio for phone numbers and call carriage
• Telnyx for Italian phone numbers, call carriage, and the business verification documents Italian numbers require
• ElevenLabs for the voice agent that speaks with callers
• OpenAI for call analysis and knowledge search
• Stripe for subscription payments
• Google for calendar booking, where you connect it
• Resend for sending email
• Microsoft Azure for hosting and the database, in a European region
• LiveKit for carrying call audio between the phone network and the voice agent
• Microlink for the picture of a website entered in the demo (it receives only the website address)
• Cloudflare Turnstile for checking that a demo call request comes from a person

Your account data and call records are stored in the European Economic Area. Several of the providers above are based in the United States, so some personal data is transferred outside the EEA. Those transfers rely on standard contractual clauses or an equivalent safeguard.

We also disclose data where the law requires it.

If an Owner or Admin connects Google Calendar, WiseUnit asks Google for permission to:

• see the list of calendars in the account, so you can choose which calendar to book into
• see when the chosen calendar is busy, without reading event titles or details, so the receptionist offers only open times
• create an appointment on the chosen calendar when a caller books, and read back that same appointment to confirm it exists

WiseUnit does not read, change or delete any other events. We store only an encrypted token that keeps the connection working, not your calendar contents. Disconnecting Google Calendar in Settings revokes our access, and you can also remove it at any time from your Google Account permissions page.

WiseUnit's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide calendar booking, do not use it for advertising, do not sell it, do not use it to train artificial intelligence models, and do not let people read it unless you ask us to for support, it is needed for security, or the law requires it.

Account data is kept while your account is open and deleted upon closure. Invoices are kept for as long as accounting law requires.

A call's transcript, the caller's phone number on the call and the steps the receptionist took are deleted 12 months after the call. The call record itself is kept: its time, length, outcome, cost, summary and analysis. Callback requests and bookings, including the name and number the caller gave, are the business's own records and are kept in its account.

Copies of caller details that we hold to send notification emails to the business, or to deliver to tools it connects such as HubSpot or Zapier, are deleted after 30 days.

WhatsApp, SMS and website chat messages are deleted 12 months after they were sent or received, and a conversation with no message for 12 months is deleted entirely. A request not to be messaged again is kept, so it is still honoured.

Returning-caller memory only looks back 12 months, and forgets a caller entirely 12 months after they last called or wrote.

Team invitations are deleted 12 months after they expire.

Details left on an event page are deleted 12 months after they were given. You can ask us to delete them sooner.

Website demo data is deleted on a fixed schedule: the website text, its pictures and the phone number you entered 24 hours after the demo starts, and the call transcript and the number that was called 24 hours after the call ends. The hashes and the website's host name are deleted after seven days. If you keep the receptionist after signing up, the website text is copied into your account and kept like your other account data.

When something is deleted it is removed from our live systems straight away.

A business can add a WiseUnit chat to its website. When you use one, the messages you type are processed and stored so that business can answer you, with the AI receptionist and with its staff. They are kept under the same retention as the business's other messages, set out above.

Nothing is stored before you send your first message. The chat keeps a conversation reference in your browser's storage, so the conversation continues if you reload the page. It does not use cookies.

You can ask for a copy of your personal data, have it corrected or deleted, object to how it is used, or ask for it in a portable format. You can also complain to your data protection regulator.

If your request is about a call you made to a business using WiseUnit, that business decides the outcome. They can look up and erase everything held about a caller themselves, and we will pass your request on to them.

Passwords are stored only as hashes, access requires an authenticated token, permissions are enforced per organization, and traffic is encrypted in transit.

We store your session and preferences in your browser to keep you signed in and remember your choices. On wiseunit.ai, a first-visit cookie records that we have already offered you the site in your browser's language, so we do not redirect you again; it holds no personal data and lasts one year. With your optional consent, Google Analytics, Google Ads and the Meta Pixel measure visits, new account sign-ups and first subscription purchases across wiseunit.ai and receptionist.wiseunit.ai, and our servers send Meta the same sign-up and purchase events through its Conversions API. This measurement includes the ad campaign that brought you to us, advertising click and browser identifiers, your IP address and browser information, a pseudonymous account reference, and the transaction reference, amount and currency of a paid subscription. It does not include call content, names, email addresses, phone numbers or payment card details. We do not enable personalized advertising through Google measurement. Meta uses these events to measure and improve the delivery of our ads.

You can accept or reject this optional measurement, or change your choice using the Cookies button. Rejecting does not affect the service. Your choice is remembered for up to six months. Withdrawal stops future measurement, including server events for a later purchase, but does not automatically erase data already collected. We delete the advertising identifiers, IP address and browser information we keep for this after 90 days.

Blaze Agency L.L.C., Xhevat Qena 15, Hajvali, 10000 Prishtinë, Kosovo · Business no. 812141183

• Support: support@wiseunit.ai